Problem
HR teams at large Gulf employers answer the same questions thousands of times a month: leave balances, end-of-service gratuity, housing allowance rules, exit and re-entry visa steps. Policies exist in Arabic and English versions that drift apart, and frontline staff often ask in Gulf dialect late at night from their phones. One 9,000-person employer we work with logged 14,000 HR tickets a month, 70% of them repeat questions.
Solution
Mizan Desk reads the employer's policy manuals, grade tables and HR system records, then answers in the language and dialect the employee used, citing the exact policy clause. It calculates personal figures such as gratuity or remaining leave from the employee's own record, and hands off to a named HR officer when a question involves discretion or a complaint. It also flags where the Arabic and English policy versions disagree.
Target market
HR and shared-services leaders at employers with 2,000+ staff in Saudi Arabia, the UAE and Qatar, around 1,800 organisations covering more than 9 million employees.
Business model
Annual licence priced per employee per month (US$0.90–US$1.60 depending on volume), plus a one-off setup fee for policy ingestion and HR system integration.
