AI agents that audit carrier invoices and settle freight billing disputes for mid-size brokers
A mid-size freight broker receives thousands of carrier invoices a month, and roughly one in eight carries a charge that does not match the rate confirmation: unapproved detention, a duplicated lumper fee, a fuel surcharge on the wrong index. AP clerks check them by hand across email, PDFs and the TMS, so most small overcharges are simply paid.
Tallyhand's agents read every invoice, rate confirmation and proof of delivery, match them line by line, and check accessorial charges against the shipper contract and the driver's timestamps. Clean invoices are approved in the TMS; mismatches get a drafted dispute email to the carrier with the evidence attached, and a clerk approves it in one click.
US freight brokers with 20 to 500 staff, about 4,000 firms that together process an estimated US$90B in carrier payables a year.
Platform fee of US$1,500 a month plus US$0.80 per invoice processed; larger brokers move to annual contracts with volume tiers.
Dana WhitfieldCEO and Co-founder
Marcus AdeyemiCTO and Co-founder
Rosa DelgadoHead of Customer OperationsMany freight AI pitches promise autonomous brokerage; Tallyhand just checks invoices against rate confirmations and PODs, and shows its working on every line. In the demo, the detention dispute cited the driver's check-in time from the ELD export, which is the evidence carriers accept. Per-invoice pricing may need rethinking for very high-volume, low-margin brokers.
We run about 3,000 carrier invoices a month and had two clerks matching them by hand. Tallyhand flagged US$18K of detention and lumper charges in the first four weeks that we would have paid without blinking. The dispute drafts are polite and attach the right POD, and carriers actually respond to them.
Reply from Dana Whitfield, CEO
Your team's notes on dispute tone, Tomás, shaped the templates every broker now uses.
I asked for the ugly metrics and got them: one broker paused after a TMS migration, and the team explained exactly why. Revenue went from US$9K to US$46K a month in a year with almost no sales spend. Rosa's onboarding, where a clerk shadows the agent for two weeks before approvals are switched on, is why customers trust it.
Reply from Dana Whitfield, CEO
That broker came back in September, Kenji, and the two-week shadow period is now built into the product.
Dana and Marcus picked a narrow, painful job and measured it properly: recovered dollars per invoice, not hours saved. The product is good at the long tail of accessorial charges that rules engines miss. What I will watch next: how quickly they add the remaining TMS platforms, since brokers on unsupported systems still need a CSV workaround.
Coming soon. Testimonials are invited by the founder and shown separately from open reviews.
Coming soon. Follow Tallyhand to hear about product and funding updates when this launches.
